Help
Other Questions & Comments
  • How do I contact The CBS Store customer service?

    If you are not able to find what you need in our FAQs, you may send an email to customer service by clicking the "Contact Us" tab above.

    You can also call 866-336-9455 for assistance.
  • Secure Shopping

    We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All personal information that you provide during the shopping process is encrypted for your protection and only used in accordance with our privacy policy.

    You shouldn't have to pay anything if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover your liability up to $50.00 USD. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.
  • Will my order ship complete or as the items become available?

    By default, your order will ship in as few shipments as possible.

    We utilize many different fulfillment centers to ship your order. This means that a single order could be shipped in multiple packages. This is especially common for T-shirts, DVDs, and some speciality fan gear. For more information on how your order is transmitted, please .

    Though not common, some items can become backordered if there is insufficient inventory to ship your order. To confirm the status of the items in your order, please .

    Please note, if you purchased items that were created through our custom item builder or contain customized options (powered by Zazzle), then different types of items will be shipped seprately. For example, if you ordered one mug and one shirt and one poster, all three items will be shipped separately. If you received the same tracking number for all three shipments, then please do not be alarmed. We encourage you to wait an additional 3 business days for the remainder of your order to arrive before you contact us. We apologize for any inconvenience this may cause and rest assured we are working to resolve this issue.
  • My order came in more than one shipment, so I had paid duties and taxes on each shipment. Would my duties and taxes be less if it was shipped together?

    No, duties and taxes are based on the value of the merchandise in the shipment. The total amount of duties and taxes is the same if the order is shipped in one package or multiple packages.
  • You're out of stock in my size. When will you be getting more?

    We make every attempt to stock all popular sizes for our apparel. If the size is listed,but is not available for purchase, we may be out of stock of that particular size for several reasons. The reason for the inventory shortage depends on the message shown when that size is selected:


      "Out of Stock" - The item has been discontinued and we are selling our remaining inventory. A new style/model of this item may be available in the future.
      "Backordered" - A new shipment of the item is on-order, so the size is temporarily out of stock. For more information on backorders, please .

    If the size is not listed at all, then it currently unavailable from the manufacturer or there is not enough demand for that particular size. In either case, we encourage you to write a message to our merchandisers to express your interest in this item

    To contact our merchandising department, please use the "Product Suggestions" link at the bottom of the page.
  • Can I ship to a Freight Forwarding Company?

    As we cannot determine the final destination of the shipments sent to freight forwarding companies, we reserve the right to cancel orders for items that have licensing and distribution restrictions.

    We assume no responsibility for damaged, defective or lost orders shipped to you from a freight forwarding company.
  • How is payment processed for my order? When do I get charged?

    We never withdraw any funds from your account until the item(s) in your order have been marked as 'shipped'. Once the item(s) is shipped, we withrdaw the merchandise total for the item(s), plus an equal fraction of the shipping costs (if applicable).

    At the time you place your order, an authorization, or pending transaction, will be posted to your credit card or bank account within one day. The purpose of this authorization is to make sure that funds will be available for withdrawal once we ship your item(s).

    Therefore, if you have a backorder or pre-order item, there will be a gap between the date your order was placed, and the date the funds are withdrawn for that item.

    Here is an example order to demonstrate how payment works:




































    Order # 1234567
    Order CreatedStatus
    2010-01-01Active
    Order Detail


























































































































    SKU:Men's T-shirt, Medium
    123-12345-M
    Price:$25.00
    Messaging at Checkout:"In Stock"
    Status:Shipped via UPS Ground
    Ship Date:2010-01-03
    SKU:Upcoming DVD
    321-67890
    Price:$50.00
    Messaging at Checkout:"Ships on Aug 1"
    Status:In Process
    SKU:Popular Bobblehead
    231-76543
    Price:$20.00
    Messaging at Checkout:"Ships on Feb 1"
    Status:Shipped via UPS Ground
    Ship Date:2010-02-01
    SKU:Logo Hat
    654-123654
    Price:$15.00
    Messaging at Checkout:"Backordered"
    Status:Cancelled
    Item Total:$110.00
    Shipping:$20.00
    Order Total:$130.00

    Billing Detail



















    2010-01-01Authorization$130.00
    2010-01-04Withdrawal$30.00
    2010-02-01Withdrawal$25.00



      An authorization for the full order amount was created on the day of the order .
      When the first item shipped on 1/03, a withdrawal was made for the cost of the item ($25.00) plus a fraction of the shipping charges ($5.00) for a total of $30.00.
      Another withdrawal was made when the second item in the order shipped, on 2/01, following the same rule.
      No refund is issued for the cancelled item because no funds were ever withdrawn for that item.
      No withdrawal has been made yet for the pre-order item. When it ships on 8/01, the remaining order balance of $55.00 will be withdrawn.
  • Can I change my shipping method?

    We regret that we are unable to change the shipping method on orders once they have been placed.

    For more information on how your order is processed, please .

    If the items in your order are available to ship immediatley, or have already been shipped, then we suggest that you place a new order with the shipping method required. Then, you can once it arrives.

    In some cases, it is possible cancel all or part of your order if the items are not in-stock. .
  • How can I add items to an order I've already placed?

    Unfortunately, once an order has been submitted we cannot add or change items under any circumstances. Therefore, it is very important that you confirm the details of your order before submitting it.

    Sometimes, it may be possible to cancel all or part of your order. For more information on cancelling your order, please .

    If you are unable to cancel your order, you can always place a new order for the items that were left off your original order. Regrettably, we cannot combine shipping on separate orders due to system limitations. We apologize for this inconvenience.
  • Why is my order showing an ACTIVE, FRAUD_HOLD status?

    Due to an increased occurrence of online buyer fraud, we have imposed new security measures to ensure the protection of our customers. Orders meeting specific criteria are automatically put on hold so that we may verify that the purchase is authorized.

    For example, if you provided a billing address which does not match the information on file with your credit card company, your order may be put on hold. You can verify if the billing address you supplied is correct by contacting your bank and confirming what address they have on file as your mailing address.

    All on-hold orders are reviewed within two business days of order placement. This review timeframe is not included in the minimum 1-2 business day processing time associated with all orders (some items require longer processing time). To ensure that your order is released as soon as possible please make sure that you are available in case our staff attempts to contact you.

    We regret the delay in processing your order while it is being reviewed, and we appreciate your understanding in this matter.
  • Can I change my shipping address after my order has been placed?

    We regret that we are not able to change the shipping address on orders once they have been transmitted to our fulfillment center.

    When you submit your order, it is instantly entered into our database, your order confirmation e-mail is sent, and your payment is verified by our system. In less than an hour, those orders are transmitted to our fulfillment centers and the shipping address can no longer be modified. We hope that in most cases this expedited order processing works to your advantage. For more information on how your order is transmitted, please .

    In some cases, it may be possible to cancel all or part of your order if the item(s) are not in-stock. .

    If your order has already been shipped to an incorrect address, please .

    Sometimes, we may be able to change the shipping address for pre-order items which have not yet been transmitted to the fulfillment center. If you have a pre-order item and would like to have the shipping address changed, please contact us using the "Ask a Question" tab above and make sure to include the following information:


      Order number
      Correct shipping address
  • I can't find the product I'm looking for. What should I do?

    Your feedback is valuable to us. If the item you're looking for is not shown on the CBS Store web site, please notify our merchandising team by filling out the Product Suggestion form.

    Thank you!
  • What are your international shipping rates & policies?


























    International Shipping

    Our international customers are very important to us. We are proud to serve customers all over the world.

    Most orders outside of the United States are shipped via DHL. Delivery times for international orders are typically in the range of 5-15 business days, although delivery times will vary based on the ship-to country and customs.

    We are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local laws in advance, before ordering, if you suspect that your country bans any products.

    International Shipping Duties and Taxes
    Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.

    INTERNATIONAL SHIPPING

















































    Zone AMexico
    Zone BUnited Kingdom
    Zone CJapan
    Zone DChina
    Zone EAndorra, Austria, Bosnia-Herzegovina, Belgium, Switzerland, Cyprus, Germany, Denmark, Spain, Finland, Faroe Islands, France, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland (Eire), Iceland, Italy, Liechtenstein, Luxembourg, Latvia, Burma (Myanmar), Netherlands, Norway, Poland, Saint Pierre & Miquelon, Vatican City
    Zone FAlbania, Armenia, Bulgaria, Czech Republic, Estonia, Lithuania, Libya, Moldova, Macedonia, Republic of, Malta, Portugal, Romania, Russia, Sweden, Slovenia, Turkmenistan, Ukraine
    Zone GAustralia, Bangladesh, Brunei Darussalam, Fiji, Hong Kong, India, Kiribati, Korea, Republic of (South), Sri Lanka, Malaysia, Nauru, New Zealand, Philippines, Pakistan, Pitcairn Island, Solomon Islands, Singapore, Thailand, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Western Samoa
    Zone HBhutan, Laos, Mongolia, Maldives, New Caledonia, Nepal, French Polynesia, Papua New Guinea
    Zone IBahrain, Benin, Comoros, Djibouti, Equatorial Guinea, Ethiopia, Guinea, Israel, Jordan, Kenya, Liberia, Niger, Nigeria, Oman, Qatar, Sao Tome & Principe, Saudi Arabia, Senegal, Sierra Leone, South Africa, Swaziland, Syrian Arab Republic, Tanzania, Togo, Tunisia, Turkey, United Arab Emirates
    Zone JAlgeria, Angola, Botswana, Burundi, Cameroon, Cape Verde, Central African Republic, Cote d'Ivoire (Ivory Coast), Egypt, Gabon, Gambia, Guinea-Bissau, Iran, Iraq, Lesotho, Madagascar, Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Rwanda, Saint Helena, Seychelles, Sudan, Uganda, Zambia, Zimbabwe
    Zone KAntigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Reunion, Saint Lucia, St. Christopher (St. Kitts) & Nevis, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela





































    Order Amount








    Zone A

    (Mexico)








    Zone B

    (UK)








    Zone C

    (Japan)








    Zone D

    (China)








    Zone E








    Zone F






































    $1 - $19.99
    $20 - $29.99
    $30 - $39.99
    $40 - $49.99
    $50 - $69.99
    $70 - $99.99
    $100 - $149.99
    $150 - $199.99
    $200 - $249.99
    $250 - $349.99
    $350 and up






































    $19.95
    $22.95
    $24.95
    $25.95
    $27.95
    $29.95
    $31.95
    $35.95
    $40.95
    $45.95
    $55.95






































    $23.95
    $27.95
    $31.95
    $34.95
    $37.95
    $41.95
    $44.95
    $48.95
    $52.95
    $56.95
    $65.95






































    $23.95
    $26.95
    $29.95
    $31.95
    $33.95
    $35.95
    $37.95
    $41.95
    $45.95
    $50.95
    $60.95






































    $21.95
    $24.95
    $27.95
    $30.95
    $32.95
    $35.95
    $37.95
    $41.95
    $45.95
    $50.95
    $60.95






































    $18.95
    $20.95
    $22.95
    $24.95
    $26.95
    $28.95
    $30.95
    $34.95
    $38.95
    $42.95
    $62.95






































    $22.95
    $26.95
    $30.95
    $33.95
    $36.95
    $40.95
    $43.95
    $47.95
    $51.95
    $55.95
    $65.95



































    Order Amount








    Zone G








    Zone H








    Zone I








    Zone J








    Zone K






































    $1 - $19.99
    $20 - $29.99
    $30 - $39.99
    $40 - $49.99
    $50 - $69.99
    $70 - $99.99
    $100 - $149.99
    $150 - $199.99
    $200 - $249.99
    $250 - $349.99
    $350 and up






































    $21.95
    $24.95
    $26.95
    $29.95
    $32.95
    $34.95
    $37.95
    $41.95
    $45.95
    $49.95
    $59.95






































    $27.95
    $30.95
    $33.95
    $37.95
    $41.95
    $46.95
    $51.95
    $56.95
    $61.95
    $71.95
    $81.95






































    $26.95
    $29.95
    $33.95
    $36.95
    $40.95
    $43.95
    $47.95
    $51.95
    $55.95
    $65.95
    $70.95






































    $26.95
    $30.95
    $33.95
    $36.95
    $40.95
    $44.95
    $49.95
    $54.94
    $59.95
    $69.95
    $79.95






































    $23.95
    $27.95
    $30.95
    $32.95
    $34.95
    $36.95
    $38.95
    $42.95
    $46.95
    $56.95
    $66.95


  • How do I cancel my order?

    We regret that we are not able to cancel orders once they have been transmitted to our fulfillment center.

    When you submit your order, it is instantly entered into our database, your order confirmation e-mail is sent, and your payment is verified by our system. Within an hour or so, your order is to our warehouse and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage.

    For more information on how your order is transmitted to our fulfillment centers, please click .

    You can always return your order to us for a full refund of the merchandise value (except for personalized items). Please consult our for more information on returning your order. Alternatively, if you would like to return the entire contents of a shipment you can .

    In some cases, it is possible cancel all or part of your order. For example, if there are pre-order or backordered items on your order, those items can usually be cancelled since they are not scheduled for immediate shipment.

    If you have pre-order or backordered items on your order that you wish to cancel, please contact us by using the "Ask a Question" tab above and make sure to include the following information:


      Order number
      Item(s) to be cancelled
  • I've forgotten my password.

    If you have forgotten your password, we can send a password hint to your email address. To receive a password hint please click the following link: Password Hint
Submit a question
Thank you!
We will direct your inquiry to the appropriate department and person.